Shipping Information

Shipping Options

We offer multiple shipping options to meet your delivery needs:

Processing Time

Orders are typically processed within 1-2 business days. Custom orders or certain items may require additional processing time. You will be notified of any delays.

Tracking Your Order

Once your order ships, you will receive a tracking number via the contact method you provided during checkout. You can use this tracking number to monitor your shipment's progress.

International Shipping

We ship internationally to select countries. International shipping costs and delivery times vary by destination. International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.

Shipping Restrictions

We cannot ship to P.O. boxes for certain shipping methods. Some items may have shipping restrictions based on local regulations.

Lost Or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately through our contact page. We will work with the carrier to resolve the issue. All shipments are fully insured.

Address Changes

If you need to change your shipping address after placing an order, please contact us immediately. Address changes cannot be guaranteed once an order has shipped.

Business Days

All shipping timeframes are calculated in business days (Monday-Friday), excluding weekends and federal holidays.

Contact Us

For questions about shipping, please visit our contact page.

Moissanite LLC
Fargo, North Dakota
United States